COVID-19 Notice

Our practice locations are NOW OPEN! We are taking every step possible to ensure the health and safety of our patients and staff throughout the current COVID-19 outbreak. We are continuously monitoring the Centers for Disease Control and Prevention and following the guidelines from this agency and our local health departments. Click here to see the steps that we are taking to ensure a safe environment for our staff and patients.

Our Professional Staff

At Carolina Hearing Services we pride ourselves on developing long-term relationships with our patients. Because Hearing Care is Health Care. Meet our Professionals:

Dr. Abby Connell, AuD

Dr. Abby Connell, AuD
Audiologist

Office Location: Charleston

Dr. Abby Connell has been improving the lives of the hearing impaired for the past 17 years. She has extensive experience with adult and pediatric audiologic evaluations, hearing aid fitting and service, tinnitus evaluations and treatment, and cochlear implant candidacy evaluations and programming. She received her Doctorate in Audiology from A.T. Still University and Arizona School of Health Sciences. Dr. Connell received her Masters and Bachelors of Science at the University of Georgia. When she is not helping people hear the world again, Dr. Connell is a busy wife and mother of two sons.
Dr. Jennifer Esse, AuD

Dr. Jennifer Esse, AuD
Audiologist

Office Location: Daniel Island

Dr. Esse has been in practice for 20 years, with extensive experience and expertise in pediatric and educational audiology, adult and geriatric audiology, tinnitus evaluation, industrial audiology, and hearing aid evaluations, fitting and service. Dr. Esse received her Doctor of Audiology degree from the University of Florida. She holds a Master of Arts Degree in Audiology from the State University of New York (SUNY) at Buffalo, and a Bachelor of Arts from McGill University in Montreal, Canada. Dr. Esse originally hails from Canada (Barrie, Ontario), but now calls Charleston home.

Ron Riessen, HIS

Ron Riessen, HIS
Hearing Instrument Specialist

Office Location: Greenville & Spartanburg

Ron Riessen is a licensed Hearing Aid Specialist. He is knowledgeable in the latest hearing aid technology and experienced helping people achieve healthy hearing. He sees patients in our Greenville office location.
Lem Harsh

Lem Harsh
NBC-HIS

Office Location: Columbia

Lem Harsh lives in the Columbia, SC area with his beautiful wife and four children. He is very grateful for the unique privilege to assist others with the benefits of improved hearing and is proud to be a vital part of the Carolina Hearing services family here in Columbia. He is a nationally board certified Hearing Instrument Specialist. This means that his training and expertise is specific to hearing loss and hearing aid fittings, measuring and counseling as it relates to these subjects. He is dedicated to providing superior service, whether it is evaluating, hearing, adjusting hearing aids, or counseling family and clients in the aural rehabilitation process. This includes ensuring that each client receives the best hearing possible given their specific hearing challenges. It is Lem’s goal to be the most advanced, technically trained, specialist in his field.

Maclain Shumway

Maclain Shumway
BS- HIS Apprentice

Office Location: Columbia

Mack Shumway has been working at Hearing Health Care as an Hearing Instrument Technician since October of 2018. Mack just graduated from college this summer and after applying to many jobs around the country, he was granted the wonderful opportunity to move to South Carolina and begin his career in the hearing field. He was born and raised in Seattle, Washington and attended college at Western Washington University in Bellingham. This is where he gained his passion for sound, speech, and hearing. Mack is training to become a Hearing Instrument Specialist and has been learning every part of the clinical process throughout his time at Hearing Health Care.

In his spare time, Mack enjoys producing music, film making, photography and also loves to learn about art and design.

Latonia Bennett

Latonia Bennett
Patient Care Coordinator

Office Location: Charleston

Latonia Venice Bennett was born January 8, 1978, in Charleston SC. She graduated from St. Andrews High School in 1997 and the Academy of Cosmetology in 2000. She is the mother of two amazing children, Zhana (19) and Terry Jr. (12).
Latonia thrives on interacting with people and has a passion for helping them in any way possible, thus making customer service her drive-in life. In 2000, Latonia moved to Charlotte, North Carolina where she spent ten years in banking. Wanting to further her education, Latonia attended Kaplan College and received her diploma in medical billing in 2013 after which she moved into medical billing and customer service for hospital systems across the entire Southeast. She excelled in this role and quickly promoted to the Lead position where she was able to train and develop her employees to excel in their customer service roles.

In 2017 Latonia found the love of her life and returned to SC where she now provides her rock star customer service for every patient at Carolina Hearing Services.

When she is not improving the lives of the hearing impaired, Latonia loves family time, walks in the park, traveling with her fiancé, reading and talking to people. Latonia is currently running for the Miss Charleston Plus Size 2018.
 

Vicki DiPrete

Vicki DiPrete
Patient Care Coordinator

Office Location: Greenville & Spartanburg

Vicki DiPrete worked with special needs children at a young age and found it so rewarding that she knew her path was going to be working with people and helping them in any way that she could. Now that she is a Patient Care Coordinator she is able to do just that. Vicki is a people person, who loves meeting new people. Being a Patient Care Coordinator, she gets to enjoy the best of both worlds.

She recently married her best friend Ken and is the mother of two great kids; Tommy and Kelly. In her spare time, she loves to enjoy the outdoors, swimming, grilling, and hanging out with friends. She also enjoys a good movie day!

Diane Porter

Diane Porter
Patient Care Coordinator

Office Location: Daniel Island

As a result of my interest in helping people, I began in the field of audiology. This led to making a positive difference in people's everyday lives. Therefore, serving 18 years as a Patient Care Coordinator in the hearing industry has been a rewarding experience. At the end of the day, a smiling face, due to better hearing, makes it all worthwhile. Originally from Ohio, I am now enjoying the sun, the beach and the outdoors! My true passion is my family.

Remember, we must hear well to appreciate all the good things in life! 
 

Krystal Salter

Krystal Salter
Patient Care Coordinator

Office Location: Columbia

Krystal Salter was born June 15, 1990, in Asbury Park, NJ. She graduated from Irmo High School in 2008. She is the aunt of a STEM superstar Saree (8) and the godmother of one Kaelyn (1) Lee.

Krystal has been in customer service for over 10 years and loves helping people. She is a part of the Deaf/ Hard of Hearing community and at the age of 19, she was diagnosed with Meniors Disease. She studied at Gallaudet University and majored in Deaf Education. She has a passion for children and making sure places are accessible for people everywhere despite any disability.

In her free time, she loves giving back to the community with her sorority sisters and being the change, she wants to see in the world. Her passions include cooking, dancing, traveling and being with her friends. She's excited to be on the team!!!

Caitlin Walsh

Caitlin Walsh
Audiology Assistant

Office Location: Daniel Island

Caitlin Walsh is the Audiology Assistant in the Daniel Island office. Caitlin is originally from upstate New York and completed her Bachelor or Science degree in Speech and Language Pathology at Nazereth College in Rochester NY. In 2016 Caitlin and her husband decided that the long New York winters were just too much, so they packed up and moved to Charleston.  

Catilin is thrilled to start her career as an Audiology Assistant as she has a strong passion for helping people hear and communicate better in every situation. She believes there is nothing better than making an impact in someone’s life in such a strong way. Caitlin looks forward to continuing learning and growing in the audiology field as much as possible.  

Caitlin is also a new mom and has been loving the new season of life with her son. Caitlin and her family love exploring downtown, drinking coffee, and enjoying life by the ocean.